Help & support
We're here to answer the hard questions.
If a clinician is the right next step, we'll tell you. If a refund is warranted, we won't haggle. Below are the questions we hear most.
Begin a consultation.
For peptides, hormone therapy, and practitioner-gated products, start with a short clinical intake. Most first calls run 20–30 minutes.
Frequently asked questions
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Shipping & Returns
Orders
Returns
Unopened shelf products can be returned for 30 days from delivery for a full refund. Diagnostics kits and prescription therapies cannot be returned once activated or dispensed, per regulatory requirements.
Start a return from your orders page.
Shipping
Shelf products ship the next business day. Diagnostics kits ship same-day when ordered before 11am local. Complimentary shipping on orders over $75.
Contact
Our care team replies within one business day.